Accumulated for 6 years, China's automobile recall system has entered China's Sham Shui Po District

Since October 1, 2004, the “Regulations on the Recall of Defective Automotive Products” has been officially implemented for six years. In the past six years, China has implemented a total of 302 vehicle recalls and recalled 3.946 million defective vehicles. It has played a huge role in protecting the safety and legitimate rights and interests of consumers and improving the quality of automobiles. It has also developed a system for the recall of other products. Sets of experiences. However, comparing the total market size of automobiles in developed countries such as the United States and Japan, the recall system of automobiles, and the recall of automotive-related products, it can be seen that China's defective automobile product recall regulations are in urgent need of upgrading, and many auto makers still have insufficient attitude towards product recalls. Correctly, the “six-year-old” automobile recall system is facing the challenge of gradually entering the deep-water area and playing a greater role from the shallow water area.

According to the data provided by the AQSIQ Defective Product Management Center, taking 2008 as an example, the National Highway Traffic Safety Administration (NHTSA) recalled a total of 778 cases with a total of 222,00093 vehicles (cases). In the same year, China recalled only 34,538 vehicles. Although in the past six months, the recall of automobiles has entered an “intensive” era, with recalls almost weekly, covering imported cars, domestic cars, auto parts, automotive supplies, etc., but compared to the US and other auto markets, it can be found that such “intensity” is far from To reach the peak, the total amount of recalled automobiles and related products in China is still inconsistent with the size of the world's largest new car market.

Researching China’s car recalls over the past six years cannot leave the international perspective. In the past six years, the scale of recalls of international car autos has been increasing rapidly. Automobiles use electronic systems extensively, major auto giants compete for platform strategies, and large-scale recalls have caused continuous recalls in order to reduce the procurement costs. In particular, the largest recall vehicle ever created by Toyota Motor Co., Ltd. prompts various countries to recall management departments to begin to reflect on whether the supervision of car recalls is in place. For the Chinese auto recall system, it is also necessary to actively improve the regulatory level by following the attitude of “stones from other hills can be used to attack jade”. At present, the "Regulations on the Supervision and Recall of Automobile Products" (Draft for Solicitation of Comments), which has a higher regulatory deterrent, has been widely solicited opinions and suggestions from all sectors of the society. If the official version of the Regulations is issued in a timely manner, it will replace the implementation of the recall of defective automotive products for six years. The "Regulations" will play an important role in meeting the challenges of car recalls entering deepwater areas.

Analysis of the six years of domestic auto recall case composition, one is the manufacturers responsible for the actual implementation of the recall in accordance with Chinese regulations; one is the recall recall survey initiated by overseas authorities in the Chinese market led to the voluntary recall, at present, this part of the recall generally The latter is the chronic ills; the other is the need for quoted "active" recalls, that is, the recalls that the manufacturer had to make after the competent authorities initiated a defect investigation based on consumer complaints. For example, in 2008, the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) Defective Product Management Center carried out more than 20 defect investigations. The number of vehicles recalled due to defect investigations amounted to 430,000 vehicles, accounting for 80% of the total vehicle recalls in China. According to media reports, among the 585,000 vehicles recalled in the first half of this year, due to the defect inspection by the General Administration of Quality Supervision, Inspection and Quarantine, 322,000 vehicles were “actively recalled” by enterprises, which accounted for 55% of the total vehicle recalled vehicles in the first half of the year. .

How to understand these quoted "active" recalls? This reflects the current weaker regulations, deterrence, voluntary recall for many manufacturers is still dispensable, is a game of interest and speculation, but also a competition between manufacturers and the competent authorities. As auto manufacturers have the advantage of monopolizing cluster fault information, the defects investigation initiated by the competent authorities is backwards. It is difficult, costly, and long. Many manufacturers are cheeky and do not see coffins. In the next phase, the competent authorities may wish to disclose to the authoritative media some of the "active" recall cases involving huge amounts of hidden dangers, and establish a deep level of deterrence of laws and regulations, prompting manufacturers to be truly brave in taking responsibility for active recalls.

It is not difficult to see from Toyota’s recall of the door that a well-equipped auto recall system and strong recall investigation capability are needed to build a true automobile power. In a global industry without borders such as automobiles, the ability of recalling investigations held by government departments is the last life barrier that can be trusted by the consumers of the country, and is an important manifestation of the government's role in serving the people's livelihood.

The emphasis on recalls must be based on the importance of establishing an information platform for consumer complaints. Chen Fei, secretary of the Party Committee of the China National Institute of Standardization and director of the AQSIQ Defective Product Management Center, said in an interview with Xinhua News Agency reporters that because consumers will encounter many manufacturers in the process of product design, production stage can not be found in the use of vehicles. The problem is that we have initiated a large number of defect investigations because of consumer complaints.

According to the reporter's long-term observation of motor vehicle complaints, consumer complaints involving traffic accidents, spontaneous combustion, etc. are currently the most difficult to investigate. Due to the disadvantaged status of consumers, coupled with difficulty in obtaining evidence and identification, this part of the case is most likely to become a "dead end of rights protection." This requires the competent authorities to intensify departmental coordination, strengthen the retrospective investigation of traffic accidents, and legally supervise the feedback function of gathering information on cluster failures of 4S stores.

As a reporter who has long been concerned with car recalls, I was most touched by the fact that in recent years, more and more consumers have gotten rid of the single concern for solving their car problems and started to be right. Concerns about public safety have actively complained and made suggestions to the media and competent authorities. This is one of the most valuable assets that the recall of automobiles has brought in China in the past six years. This public's high concern for public safety will definitely promote the recall of cars and achieve greater results in the deepwater areas.