Top engine issues continue to increase after engine complaints

Recently, Carren.com, the only tracker of quality and service for automotive products of the National Users Committee of the China Quality Association, published the 2011 China Automotive Product Quality and Service Complaint Analysis Report (hereinafter referred to as the “Report”). The report shows that the engine problem ranks first, and the problem of car after-sales service has been continuously growing. The reporter visited Zhongshan Market and learned that many people have encountered similar problems when buying new cars and maintaining them. In addition to the services of some 4S stores, the quality of repairs at some of the repair shops also caused the owners to worry.

Faults often affect the customer car. Mr. Wu purchased a BYD car last year. After that, he had to report to the 4S shop every weekend to repair. One repair is a whole day. According to Mr. Wu, the new car landed less than a month, replacing tires, brake master cylinders, left headlights, steering wheel oil, right axle and other accessories. When the car was abnormally sounded and parts were replaced, they knew that their new car was different from the accessories of the same model, causing him to suspect that his new car was a "special car" assembled from different models of BYD accessories. He repeatedly dialed BYD's complaint telephone number, dealers only told to report to the manufacturer, and when the reply did not know.

The consumer Mr. Huang bought a car with more than 10 million yuan in a car dealership and began to drive more than one thousand kilometers. However, since then, he has been experiencing constant faults. He has repaired, debugged, and replaced belts and other spare parts. More than 15 times. Mr. Huang opened the car to "terrorism," and couldn't help complaining to the city's Consumer Council. The car manufacturer eventually replaced the new engine with the owner.

The Consumer Council reminded consumers that they should retain the relevant bill voucher after purchasing the vehicle; when checking out the car, they should carefully inspect and check whether the appearance of the vehicle, accessories, and important components are consistent with the commitment, and ensure that there is no problem before signing the receipt. Once there is a quality problem after the purchase of a car, it is necessary to communicate with the dealers. If it is not possible to coordinate on their own, they must promptly go to the relevant department to make a complaint.

When the vehicle core assembly parts have serious quality problems and communicate with the manufacturers or dealers, consumers are advised to record the entire process as evidence that the auto companies promised to replace the parts or to withdraw or transfer the vehicles. If it is only part of the vehicle parts problems, consumers are best to understand the relevant legal provisions before negotiating with the dealer, under this premise to the manufacturers request to protect their legitimate rights and interests.

The after-sales problems are reported in an endless stream. The report points out that the proportion of comprehensive issues complaints (that is, quality and service issues at the same time) has continued to rise in recent years. In particular, the problem of car after-sales services has been continuously growing. It can be seen that the after-sales service market and the development of the automotive market are There is still a large gap between the requirements of automotive users, uneven service levels and various types of after-sales service issues. The report stated that, compared with 2010, the problem of engine failures has risen to the top in the parts complaints filed by auto users, accounting for 24.88%. Judging from the situation of complaints in 2011, the main causes of disputes in accessories are: out of stock of parts and long waiting time; shoddy, non-new parts or original parts; critical parts such as engines, transmissions, etc. may not be repaired repeatedly. Etc.

"Repairing badly" is one aspect that car users are most dissatisfied with in the maintenance process. Many maintenance experiences will reduce the original good car experience. If a car owner says, "The car was bought for opening, but now Most of the driving time is used on the way to and from the 4S shop....” Excessive maintenance experience, especially multiple maintenance of the same problem, leads to the user’s belief that the vehicle itself has quality defects and requires the vehicle to be relocated or changed. Recall will be required.

In addition to the quality and accessories issues related to safe driving, some minor problems in the course of use and after-sales service have also caused a lot of trouble for consumers. According to relevant sources, there are many problems with maintenance. Sometimes, parts that do not need to be replaced will also be told that they need to be replaced. In the process of replacement, it is shoddy. However, it is obviously not a problem, but it is not a repair, but it is also an old part as a new part. The auxiliary factory product is used in the original product and so on. Problems that may arise. If it is necessary to replace spare parts, it is recommended that when the car owner repairs the car, he or she should learn more about the source of the product. In addition, the owner is required to check the outer packaging of the parts to be replaced to see if the handwriting is clear, whether there is a certificate, a trademark, a factory name, an inspector's chapter, etc.